FAQs
SHIPPING QUESTIONS
How long does shipping take?
Please allow up to 7 days for ground shipping (this will vary depending on your location)
Where does my order ship from?
Our orders are shipped from our boutique in Charlotte, North Carolina
Do you restock items?
We don't typically restock items, however we can often accomodate special order requests. Please CONTACT US for more information
FAQ Section
What is your return policy?
IN STORE PURCHASES
- Customer can return non-sale item within 7 days of purchase for exchange or store credit
- Sale merchandise purchased in store is final sale, unless otherwise noted
ONLINE PURCHASES
- Customer can return both full price and sale items within 10 days of receiving
- Customer will be refunded for goods if 10 day requirement is met and items are in original condition
- Any sale item purchased online that is 50% off or more is eligible for exchange or store credit only
- For customers who select the “Local Delivery” or “Curbside Pickup” option, there will be a 48 hour grace period during which customer can return said items for a full refund, or choose the approval option (see below)
- If you wish to return an item, please CONTACT US for a return label
- Please note that we do not offer free return labels on sale merchandise, discounted 50% off more
- For online purchases, we accept all major credit cards and Apple Pay
What is your exchange policy?
We accept exchanges within 10 days of purchase
When will I receive my refund?
Your refund will process as soon as the items have been returned to our boutique, in their original condition
Once processed, refunds can take 5-10 days to show up on your card
CARE AND MATERIALS
How do I care for my items?
Most MODA items are made with quality fabrics such as wool, silk, linen and cashmere, so for the most part we suggest dry clean only, with the exception of certain cotton items
Where are my items made?
We carry brands from across the globe. The majority of our merchandise is made in Italy, however we have some items made in other parts of Europe as well as the Americas
I'm not sure of my size?
SIZE 38
We typically begin with a size 40, which fits most customers who are a SIZE 2 OR 4, however, if an items runs on the large side, we will order a size 38. A size 38 typically fits like a 2, and we would equate this size to an XS or XXS
SIZE 40
We typically begin with a size 40, which fits most customers who are a SIZE 2 OR 4. We would equate this size to an X-SMALL
SIZE 42
Size 42 is the equivalent of a SIZE 6 or a SMALL. Some size 42s run larger or smaller than others, so be sure to double check the FIT description
SIZE 44
Size 44 is the equivalent of a SIZE 8 or a MEDIUM. Once again. the size 44 can vary. If it says true to size, this means that it is an honest size 8. If the fit is described as a “Relaxed Fit”, it means it is a true size 8 with a looser fitter silhouette
SIZE 46
Size 46 is the equivalent of a SIZE 10 or a LARGE. Depending on the style of the item, a 46 can be more on the fitted or more on the relaxed side. In most cases, the 46 is a true size 10
SIZE 48
Size 48 is the equivalent of a SIZE 12 or an X-LARGE. At the moment, this is the largest size we carry. As we are a small boutique slowly growing our online business, we hope to add more sizes in the future!
If you are in need of a larger size, please do not hesitate to CONTACT US and we will do our best to accommodate your special order!
Didn't find what you were looking for? Feel free to contact us at any time!